Refund policy

Returns Policy

Due to the nature of cosmetic products and for hygiene and safety reasons, we are unable to accept returns of products that have been opened, used, or unsealed, unless the product is faulty.

Unopened and unused products

If you change your mind, you may return unopened and unused products within 14 days of receipt, in accordance with your statutory rights under the Consumer Contracts Regulations. Products must be returned in their original, unused condition.

Opened or used products

For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products unless they are faulty.

Faulty or damaged products

If a product is faulty or damaged on arrival, please contact us as soon as possible at hello@lltherapy.co.uk with your order number and details of the issue. Where a product is confirmed to be faulty, we will offer a replacement or refund in line with your statutory rights.

Return postage

Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in transit.